Technical Support

Manufacturers ignoring small customers is the norm this page is built against. If your support emails go nowhere elsewhere, here they land with the production team — spec questions get technical answers, whatever your order size.

What we support

• Plate questions: grade selection, exposure energy, developer settings, safelight and storage, run-length issues on press.
• Processing lines: processor configuration and chemistry matching for our grades.
• Machines: installation, RIP integration, acceptance testing and spare parts for the platesetters and imagers we supply.
• Troubleshooting: scumming, dot gain drift, premature wear — worked through with your numbers, not a FAQ link.

Background reading while you wait: the blog guides, compatibility matrix and quality control page. For anything specific, contact us — a spec question gets a technical answer.

Disclaimer: remote support covers configuration and diagnosis; on-site service is arranged per order. Figures and descriptions are typical, for reference only, and not a guarantee.